Why a model draws a blank
An assistant answers from what it absorbed in training and what it can retrieve mid-conversation. A brand that is young, or written about in few places, is in neither.
Why a wrong answer is a different problem
A model that confidently describes the wrong company has found something and misread it. That usually means the descriptions of you in circulation disagree with each other.
What to do about it
Being described the same way everywhere you appear, and being mentioned somewhere the model already reads, is what moves this. A full Navlio report says which of the two is your gap.